Return, Refund & Reprint Policy

This policy covers return, refund, cancellation and reprint requests for work supplied by Zero Degree Designs Print Shop & Graphics. We make customized printed products, signs, apparel, graphics and digital creative work. The exact accepted quote, specifications, applicable agreement and proof history determine what was ordered.

Customized work is not a standard shelf-item exchange. We review requests individually based on the issue and order stage rather than promising an automatic change-of-mind return. This policy does not create blanket nonrefundability, waive mandatory consumer rights or retroactively replace an existing accepted agreement.

Contact us promptly by email at Zerodegreedesignss@gmail.com or telephone at 303-520-2560. Include your order or quote reference, a description of the issue, which items are affected and photographs when helpful. Do not include full card details, passwords or unnecessary private information.

For physical damage, keep the affected items, packaging and shipping label available for review when practical. Contact us before mailing or bringing back items so we can confirm whether a return is needed and give private instructions. The public website does not provide a walk-in return address.

Prompt contact helps us investigate, but this policy does not impose a fixed reporting deadline or automatic loss of applicable rights. A report acknowledges an issue; it is not yet confirmation of a refund, reprint, shipment stop or return authorization.

We compare the affected work with the accepted scope, current approved proof, files and specifications. Shop-caused errors in the affected agreed work are addressed through correction or reprint without a new charge for that affected work. We confirm the remedy and any necessary return or delivery arrangements after review.

Proof approval does not excuse the shop from producing the agreed work or remove rights that applicable law preserves. Where a refund or another remedy is required by law or separately agreed, we apply that requirement rather than using a blanket exclusion.

Before approving a proof, review spelling, names, contact details, translations, numbers, layout, size, quantities, sides, materials and applicable cut placement. A request based on information you supplied and explicitly approved, or a later preference change, is reviewed separately from a shop production error.

Approval does not create an automatic refund exclusion. We review the actual issue, accepted documents and applicable rights. Additional design, revisions or replacement work beyond the accepted scope must be separately quoted and accepted; no automatic extra card charge is authorized.

Request cancellation or changes as soon as possible with your order reference. We review payment status, proof status, materials, work performed and whether production or shipping can still be stopped. Payment alone does not authorize printing, but accepted paid design work may already be underway before a finished proof exists.

Receiving a request does not confirm that work has stopped. We confirm available options after review. This policy does not invent a fixed cancellation fee, forfeited deposit, automatic credit, full-refund promise at every stage or blanket no-refund rule after approval. Any charge, deduction or remedy must follow the applicable accepted agreement and law.

Changing a paid order requires the appropriate new written scope and approvals. Existing order and payment records are preserved; changed files or specifications require fresh proof approval before affected physical work is released.

Contact us about damaged, missing or incorrectly delivered items with the order reference and available tracking details or photographs. We review the confirmed destination and service, shipment evidence and applicable carrier requirements, and coordinate the next steps.

We do not automatically deny assistance because an issue occurred in transit or require you to waive a lawful claim. Return postage, replacement delivery and other arrangements are confirmed for the specific issue rather than presumed to be the customer’s cost. Carrier transit and production timing remain separate; neither is a universal delivery guarantee.

Design, branding, file preparation, social graphics and videos are reviewed against their accepted paid scope, deliverables, revision allowance and identified creative proofs. A digital job does not use a print-specific cancellation or approval rule automatically.

Work already performed, delivered files, agreed rights and the issue reported are considered under the applicable agreement and law. No unlimited revision package, editable/source-file inclusion or transfer of ownership is implied. Paid creative work and later physical printing remain separate scopes and approvals.

We confirm the outcome after review, including affected items, correction/reprint arrangements or an authorized refund amount. A full or partial refund uses the original accepted prices and recorded allocations, not today’s catalog prices. Tax, any previously lawful disclosed charge and shipping treatment follow the applicable rules and agreed remedy.

Refunds are processed through the original payment provider and method where supported, with a separately confirmed lawful alternative if necessary. A pending refund is not a completed refund, and we do not promise a fixed bank posting time. We provide available references when processing is confirmed.

Unrecovered processor expenses are not automatically deducted from your refund. No store credit, exchange or additional charge is imposed without the applicable agreement or your separate acceptance. These terms do not waive payment-dispute rights.

Denver pickup and any in-person return are by appointment and coordinated in advance. We share the exact location privately after scheduling. Installation is shop-only and separately quoted; it is not included automatically in a return or replacement.

Updates are identified by date and version. Your original accepted scope and applicable policy versions remain part of your order history. Contact us if you need help determining which terms apply. Nonwaivable consumer rights always remain available.